ACCURACY OF INFORMATION

Hawaiian Hotels & Resorts tries to ensure all information posted on our website is accurate and up-to date. Occasionally, errors and omissions do occur on our website and in the reservation process. Please be advised that all published information on our website, in the reservation process and in our confirmation letters is subject to change, correction or deletion. We apologize in advance for any inconvenience this may cause.

DISCLAIMER

Hawaiian Hotels & Resorts is not liable for any type of loss, injury or damage arising from the use of this site. The site is provided on an "as is" basis without warranties of any kind, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose. By using this site, you agree to all terms related to privacy and use of information provided by you.

PROPRIETARY INFORMATION

Information, ideas, text, logos, trademarks, service marks, design elements, graphics, photographs, audio clips, formats and software contained on this website are the exclusive property of Hawaiian Hotels & Resorts or its content contributors. This content cannot be copied, reproduced or used without our written permission except for personal, non-commercial purposes.

EMAIL

It is our intent to only send you emails that are useful to you and that you want to receive. When you make a reservation with us and provide your email address we may email you from time to time with special offers and promotions. We may use a third-party e-mail service provider from time to time to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send you Hawaiian Hotels & Resorts related emails. Every time you receive an e-mail from us you will be provided the choice to opt-out of receiving future advertisements, updates and promotions via e-mail. Pixel tags and cookies are used in our email messages and at our website to help us measure the effectiveness of our advertising and to study how visitors use our site.

PAYMENT INFORMATION

All reservations must be guaranteed with a major credit card. Once you confirm your credit card information and intention to book we will charge your credit card to reserve your reservation.

Please note that in cases where a NON-REFUNDABLE room rate is chosen the entire stay must be pre-paid at the time of booking. Once you confirm your reservation you agree that the entire accommodation amount will be immediately charged to your credit card and in the event of cancellation or shortened stay, full or partial refunds are not available.

For stays of one night we will charge the full price of the reservation. For all other lengths of stay a two-night deposit, plus tax, will be charged for all dates excluding the following time periods: December 18, 2020 - January 3, 2021 at Royal Lahaina Resort, Royal Kona Resort, Kaanapali Ocean Inn, and Lahaina Inn; and from January 29, 2021 - February 7, 2021 and October 1, 2021 - October 10, 2021 at Royal Kona Resort.

The full stay will be charged to your credit card for reservations arriving December 18, 2020 - January 3, 2021 at Royal Lahaina Resort, Royal Kona Resort, Kaanapali. Ocean Inn, and Lahaina Inn; and from January 29, 2021 - February 7, 2021 and October 1, 2021 - October 10, 2021 at Royal Kona Resort.

Any remaining payments will be charged directly by the hotel at time of check-out.

ROOM RATES

Room rates are quoted in U.S. Dollars (USD) per room, for two persons. Room rates do not include individual resort fees, taxes, gratuities, parking charges, and other guest services and incidentals where applicable. All package deliveries received prior to check-in will be assessed handling fees. Please contact the hotel directly to arrange storage and for specific information regarding any additional charges.

For security reasons the Royal Kona Resort will not accept package deliveries for non-registered guests. Packages delivered for hotel guests prior to 24 hours of check-in will need approval from hotel. Please contact the Royal Kona Resort directly for all handling and storage fees at (808) 329-3111.

SHARING OF PERSONAL INFORMATION

We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. Generally, we only disclose your personal information to those travel providers that you decide to make arrangements with through our website, for example, to purchase a rental car. We use our reasonable efforts to ensure that these travel providers will also protect your personal information. At times, we may contract with other companies to perform various functions necessary to operate our business - for example, processing credit cards. We will share with these companies only that personal information they require to process your orders. These companies agree that they will not use or disclose that personal information for any other purpose.

Other than as explained in this policy, we will not disclose any personal information we collect from you to others without your permission, except in certain limited circumstances: (a) to protect the security of our site and our rights under our Terms of Use; (b) to protect ourselves against liability; (c) in response to legal process, (d) if we believe in good faith that the law requires it; or (e) in connection with a sale of our business or company.

HOTEL

The hotel reservation is confirmed when your credit card payment is processed. We will email you a confirmation of your reservation within 24 hours of submission. Normal check-in time is 4:00 p.m. and check-out time is 11:00 a.m. Late check-out is subject to charge.

SPECIAL REQUESTS

We will make every effort to fulfill your preference requests; however they are not guaranteed as rooms are assigned at check-in.

TAXES

For Royal Lahaina Resort, Kaanapali Ocean Inn, and Lahaina Inn, room rates do not include 4.166% Hawaii State General Excise Tax and 10.25% Hawaii Transient Accommodations Tax, for a total of 14.416%. Taxes will be added to the total charges at check-out. Taxes are subject to change without notice and any increases will be passed on to the guest.

For Royal Kona Resort, room rates do not include 4.712% Hawaii State General Excise Tax and 10.25% Hawaii Transient Accommodations Tax, for a total of 14.962%. Taxes will be added to the total charges at check-out. Taxes are subject to change without notice and any increases will be passed on to the guest.

Daily car rental rates in Maui include a 4.166% Hawaii State General Excise Tax and incidental taxes and fees.
Daily car rental rates on Hawaii Island include a 4.712% Hawaii State General Excise Tax and incidental taxes and fees.

TAT # 20246054-01

CAR RENTAL

If you book one of our car inclusive packages, you will pick up and return your car at the Alamo Rent-ACar location based on the island of your stay (Kahului Airport in Maui and Kona International Airport on the Big Island of Hawaii). You can use your name to pick up the car or call us at 800-22ALOHA to obtain the confirmation number (allow at least 3 days after making reservation).

Cars are rented on a 24-hour basis. Rental cars need to be reserved in the name of the driver and Alamo Rent-A-Car will require a valid credit card in the driver's name to guarantee against additional charges. Minimum rental age is 21 on most vehicles. For drivers between the ages of 21 and 25 years an additional fee of $25.00 per day plus tax, per person is due and payable to Alamo Rent-A Car at time of rental. Alamo Rent-A-Car also assesses a fee for any additional drivers. This fee is payable directly to Alamo Rent-A-Car at time of rental.

Hawaii law requires child restraint seats for all children under 4 years old and less than 40 pounds; these are available for rent from Alamo Rent-A-Car. Other optional add-ons are available for purchase directly from Alamo Rent-A-Car at time of rental. If you would like to make any changes, upgrades or ask questions about your car, please call us at 800-22-ALOHA.

VOLUNTARY CHANGE FEE

Changes to hotel and/or car rental that result in additional monies owed are due and payable at time of change.

CANCELLATIONS AFTER PURCHASE

Please note that in cases where a credit card refund is due, Hawaiian Hotels & Resorts will only refund the credit card with which the reservation was made. Please allow up to two (2) weeks for a credit to appear on your credit card statement.

Any cancellation of reservations after purchase will result in the below hotel and car rental cancellation penalties, unless you have purchased a non-refundable room rate. Please note that in cases where a NON-REFUNDABLE room rate is chosen the entire stay must be pre-paid at the time of booking. Once you confirm your reservation you agree that the entire accommodation amount will be immediately charged to your credit card and in the event of cancellation or shortened stay, full or partial refunds are not available.

ROYAL LAHAINA RESORT, KAANAPALI OCEAN INN, AND LAHAINA INN

For travel April 7, 2020 - December 17, 2020 any cancellations made one (1) day or less prior to arrival will result in a penalty charge of two-nights of the total package price.

For travel December 18, 2020 - January 3, 2021 any cancellations made after November 18, 2020 will result in a penalty charge of the total package price.

For travel January 4, 2021 - December 17, 2021 any cancellations made three (3) days or less prior to arrival will result in a penalty charge of two-nights of the total package price.

ROYAL KONA RESORT

For travel April 7, 2020 - December 17, 2020 any cancellations made one (1) day or less prior to arrival will result in a penalty charge of two-nights of the total package price.

For travel December 18, 2020 - January 3, 2021 any cancellations made after November 18, 2020 will result in a penalty charge of the total package price.

For travel January 4, 2021 - January 28, 2021, February 8, 2021 - September 30, 2021, and October 11, 2021 - December 17, 2021 any cancellations made three (3) days or less prior to arrival will result in a penalty charge of two-nights of the total package price.

For travel January 29, 2021 - February 7, 2021 any cancellations made after December 29, 2020 will result in a penalty charge of the total package price.

For travel October 1, 2021 - October 10, 2021 any cancellations made after September 1, 2021 will result in a penalty charge of the total package price.

Cancellation policy is based upon 12:01 a.m.; day of arrival.

In case of illness or death of passenger, please call 800-22-ALOHA for special assistance.

REFUND POLICY

Once travel commencement date is reached, the package is totally non-refundable. Partially used packages are non-refundable. Cancellation fees will be assessed and are non-refundable for any reason, including illness or any other emergencies. To contact Hawaiian Hotels and Resorts regarding questions, changes or cancellations, please call 800-22-ALOHA or email [email protected]

HOURS OF OPERATION

Monday through Friday: 8am to 7pm PST
Saturday & Sunday: 9am to 5pm PST