COVID-19-UPDATE

Travel Information: Covid-19 Update

Following the launch of the Hawaii pre-travel testing & vaccination exception programs our properties have reopened their doors. Please visit their dedicated websites for confirmation.
We are closely monitoring the situation, reopening following guidance from the CDC, Hawaii Department of Health and state and local officials. We are honoring existing bookings and accepting new reservations for travel from that date onward. 
We have implemented a relaxed cancellation policy, terms & conditions vary based on property.

During these uncertain times, we are focused on supporting our staff members and community as best as we can.  We will continue providing updates on our website and on our social media channels. We look forward to welcoming you soon.
Download COVID-19 Health and Safety Plan
 

Ho'o ma'e ma'e - Our Aloha Clean Promise

Our cleaning and disinfecting procedures adhere to CDC and health department standards and all of our staff have been trained on the proper use of cleaning products and processes. In recent weeks, we have implemented enhanced cleaning protocols in common areas of the resort as well as in our rooms. Learn more about Ho'o ma'e ma'e - Our Aloha Clean Promise.

Mandatory Pre-Travel Testing

January 3, 2022: Updated Hawaii State Government Pre-Travel Testing & Vaccination Exception Program 

  • The state of Hawaii is now allowing all travelers fully vaccinated, a minimum of 14 days, in the U.S., to skip the 5-day quarantine and pre-travel COVID testing (the exemption is for those fully vaccinated in all U.S. states and territories for at least 14 days.)
    • At this time, children ages five (5) and older who are not vaccinated will still need to follow the current pre-travel testing procedures. 
    • For those who are not vaccinated, the current Hawaii Travel Restrictions will remain in place, including pre-travel testing requirements.
      • Pre-travel testing enables travelers to bypass a mandatory 5-day quarantine if they are tested no longer than 72 hours before their flight arrives with an FDA-approved nucleic acid amplification test (NAAT), performed using a nasal swab, and can show proof of negative test results from a CLIA certified laboratory.
  • All travelers must download either the AlohaSafe App or other Google-Apple exposure notification (GAEN) system and complete necessary documentation prior to entry. 
    • Failure to register with a GAEN system prior to arrival shall result in mandatory quarantine, except for any individuals under the age of 18, or who does not possess a mobile device. Only for those who do not possess a mobile device, at least one individual in their traveling party will be required to comply.
  • Upon arrival, proof of registration (QR code received upon submitting required documentation) is required to be shown to airport screeners or any law enforcement officer.
  • If traveler doesn't comply with pre-travel testing & vaccination exception programs, the traveler must quarantine for 5 days or the length of the stay, whichever is shorter.
  • We require proof of a negative covid test or vaccination card to be shown at check-in. Please note we will not accept reservations that arrive to the hotel and cannot show proof.
Hawaii's official tourism website - GoHawaii.com - offers the most current, up-to-date information on traveling to the Aloha State, including details of the Pre-Travel Testing Program

Before Arrival...

Arrive with peace of mind. Guest can skip the lines and request pre check-in service. Making the most of their stay and speed up the check-in process at the hotel by filling out the details that we'll need beforehand. 

What to Expect at the Hotel

We understand a sense of normalcy in your hotel experience is important when planning a vacation. We intend to make all stays as safe and undisturbed as guest imagine it to be with access to all of the resort amenities and services they've come to enjoy.