COVID-19-UPDATE

 Travel Information: Covid-19 Update

Following the launch of the Hawaii pre-travel testing program several of our properties have reopened their doors. Please visit their dedicated website for confirmation.
We are closely monitoring the situation, reopening following guidance from the CDC, Hawaii Department of Health and state and local officials. We are honoring existing bookings and accepting new reservations for travel from that date onward. 
We have implemented a relaxed our cancellation policy, terms & conditions vary based on property.

During these uncertain times, we are focused on supporting our staff members and community as best as we can.  We will continue providing updates on our website and on our social media channels. We look forward to welcoming you soon.
Download COVID-19 Health and Safety Plan
 

Ho'o ma'e ma'e - Our Aloha Clean Promise

Our cleaning and disinfecting procedures adhere to CDC and health department standards and all of our staff have been trained on the proper use of cleaning products and processes. In recent weeks, we have implemented enhanced cleaning protocols in common areas of the resort as well as in our rooms. Learn more about Ho'o ma'e ma'e - Our Aloha Clean Promise.

Mandatory Pre-Travel Testing

June 15, 2021: Updated Maui County Hawaii State Government Pre-Travel Testing Program 
  • Pre-travel testing enables travelers to bypass a mandatory 10-day quarantine if they are tested no longer than 72 hours before their flight arrives with an FDA-approved nucleic acid amplification test (NAAT), performed using a nasal swab, and can show proof of negative test results from a CLIA certified laboratory.
      • Effective June 15, all inter-county travel restrictions end. As well, those vaccinated (for a minimum of 14 days) in the state of Hawaii, returning from continental Unite States can upload their CDC vaccination card to their Safe Travels account to qualify for an exception to the 10-day quarantine without needing to take a pre-travel COVID test.
  • All travelers must download either the AlohaSafe App or other Google-Apple exposure notification (GAEN) system prior to entry into Maui County. Otherwise enable exposure notification setting on their mobile device.
    • Failure to register with a GAEN system prior to arrival into Maui County shall result in mandatory quarantine, except for any individuals under the age of 18, or who does not possess a mobile device. Only for those who do not possess a mobile device, at least one individual in their traveling party will be required to comply.
  • Upon arrival proof of registration is required by showing airport screeners or any law enforcement officer the application installed or setting enabled.
  • If test results are not available before boarding the final leg of the trip, the traveler must quarantine for 10 days or the length of the stay, whichever is shorter. Our family of hotels requires proof of a negative covid test be shown at check-in. Please note we will not accept reservations that arrive to the hotel and cannot show a negative or pending covid test or state of Hawaii vaccination card.
Hawaii's official tourism website - GoHawaii.com - offers the most current, up-to-date information on traveling to the Aloha State, including details of the Pre-Travel Testing Program.

Before Arrival...

Arrive with peace of mind. Guest can skip the lines and request pre check-in service. Making the most of their stay and speed up the check-in process at the hotel by filling out the details that we'll need beforehand. 

What to Expect at the Hotel

We understand a sense of normalcy in your hotel experience is important when planning a vacation. We intend to make all stays as safe and undisturbed as guest imagine it to be with access to all of the resort amenities and services they've come to enjoy.