As we work towards a safe re-opening of Hawaiian Hotels & Resorts' hotels, we want to take a moment to share our cleaning and safety protocols with you. Additional procedures may be added in the future based on state and local guidance.


Ho'o ma'e ma'e is the Hawaiian word to make clean, disinfect, purify, and in the Hawaiian language can take on many meanings including clean house, spiritual cleanliness, clean body and mind, and pure spirit. When we approach one another with the pure intent of helping, and when we maintain a clean house and personal cleanliness, we are treating each other with respect and dignity and preventing each other from getting sick. It is these types of cleanliness that we all need to maintain in our dealings with one another.

Ho'o ma'e ma'e throughout our entire hotel property is our highest priority when it comes to protecting our valued guests, hotel team, and the Hawaiian community. That is why we are making our cleaning standards and practices transparent so you can have peace of mind when you stay with us.

As we all adapt to the new "normal" created by the current coronavirus pandemic we continue to work on and develop enhanced cleaning procedures based on official health and safety guidelines. As the state releases new directives for safe re-opening and our policies adapt these measures may evolve and change as circumstances warrant, we will keep you informed of all the latest changes as they are implemented.


  • Among the disinfectants and cleaning products we use are PURE Bioscience PURE® Hard Surface Spray, Ecolab® Peroxide Multi-surface Cleaner & Disinfectant, ABC Corporation® Neutral
  • Disinfectant Cleaner, ABC Corporation® One-Step Disinfectant Spray, and ALPET® D2 Surface Sanitizing Wipes. All are EPA-registered products proven to quickly kill viruses.
  • PURE® Hard Surface Spray is an odorless, broad-spectrum antimicrobial sanitizer, disinfectant deodorizer effective against MRSA and multiple drug-resistant bacteria including coronavirus, and has been proven to kill bacteria, fungus, and viruses. In March, this cleaner was added to the EPA's COVID-19 disinfectant list.
  • Ecolab® Peroxide Multi-surface Cleaner & Disinfectant is a hospital-grade 3-in-1 cleaner that quickly disinfects high touch point areas in 3-5 minutes and kills noroviruses in as little as 45 seconds. It is also proven to be effective against emerging viral pathogens after CDC declares an outbreak.
  • ABC Corporation® Neutral Disinfectant Cleaner is a hospital-grade cleaner that quickly disinfects high touch point areas in 5-10 minutes and kills noroviruses in as little as 45 seconds.
  • ABC Corporation® One Step Disinfectant Spray, is a broad-spectrum antimicrobial sanitizer, disinfectant deodorizer effective against MRSA, VRE and multiple drug-resistant bacteria and has been proven to kill bacteria, fungus, and viruses.
  • ALPET® D2 Surface Sanitizing Wipes are a ready-to-use, no-rinse, lint-less wiping system for hard surfaces. These wipes clean and sanitize killing 99.999% of Staphylococcus aureus (ATCC 6538) and Escherichia coli (ATCC 11299) on hard, non-porous surfaces in 60 seconds.


  • No touch hand sanitizer stations set-up around the hotel at key guest entry points including all hotel entrances, front desk, restaurant and lounge entrances, buffet areas, elevator banks on each floor, meeting and function rooms, resort transportation vehicles, and back-office areas.
  • Use electrostatic disinfection sprayers in all public areas and guestrooms to assist in and reduce the time it takes to cover and disinfect all surfaces and hard-to-reach places. These devices aid infection control and help reduce the spread of viruses.
  • More frequent cleaning of all public and back office spaces including the lobby, front desk counters, tables, seating areas, elevator buttons, door handles, handrails, golf carts and public restrooms.
  • Enhanced cleaning in all guestrooms with extra focus on high-point touch areas including phones, TV remote controls, door handles and all hard surfaces of the room including counters, sinks, desks, chairs, tables, lamp switches, doorknobs, and handrails.
  • All hard floors are cleaned with non-sticky, non-slip sanitizer, and we use swifter sweepers in guest bathrooms.
  • Added plexiglass partitions at key guest interaction points to protect guests and employees during check-in/check-out, concierge inquiries and activity services.


  • Enhanced sanitation guidelines and training for all operational associates that includes increased hygiene and disinfecting practices of all restaurant dining rooms, serving areas and bars. All food handlers and supervisors are trained on safe food preparation and service practices.


  • Equipped the team with disinfectant wipes and alcohol-based hand sanitizer on all Housekeeping carts.
  • Daily training to all teams to ensure they are cleaning and disinfecting all public areas, rooms, and back office areas properly.
  • Visible signage reminders for good health and hygiene practices.
  • Temperature monitoring and requiring all employees who are sick to stay home.
  • Practicing social distancing of at least 6 feet, use of face masks by team members and adding plexiglass partitions in back office areas.
For your reference, the below web URLs will be updated with the most current information regarding our hotels.

Royal Kona Resort:

Kauai Shores Hotel: