Terms and Conditions
DISCLAIMERHawaiian Hotels & Resorts is not liable for any type of loss, injury or damage arising from the use of this site. The site is provided on an "as is" basis without warranties of any kind, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose. By using this site, you agree to all terms related to privacy and use of information provided by you.
PROPRIETARY INFORMATIONInformation, ideas, text, logos, trademarks, service marks, design elements, graphics, photographs, audio clips, formats and software contained on this website are the exclusive property of Hawaiian Hotels & Resorts or its content contributors. This content cannot be copied, reproduced or used without our written permission except for personal, non-commercial purposes.
PAYMENT INFORMATIONAll reservations must be guaranteed with a major credit card. Once you confirm your credit card information and intention to book we will charge your credit card to reserve your reservation.
Please note that in cases where a NON-REFUNDABLE room rate is chosen the entire stay must be pre-paid at the time of booking. Once you confirm your reservation you agree that the entire accommodation amount will be immediately charged to your credit card and in the event of cancellation or shortened stay, full or partial refunds are not available.
For stays of one night we will charge the full price of the reservation. For all other lengths of stay a two-night deposit, plus tax, will be charged for all dates excluding the following time periods: December 20, 2019 - January 4, 2020 at Royal Lahaina Resort, Royal Kona Resort, Kaanapali Ocean Inn, and Lahaina Inn; and from October 4, 2019 - October 13, 2019 and October 2, 2020 - October 11, 2020 at Royal Kona Resort.
Any remaining payments will be charged directly by the hotel at time of check-out.
ROOM RATESRoom rates are quoted in U.S. Dollars (USD) per room, for two persons. Room rates do not include individual resort fees, taxes, gratuities, parking charges, and other guest services and incidentals where applicable. All package deliveries received prior to check-in will be assessed handling fees. Please contact the hotel directly to arrange storage and for specific information regarding any additional charges.
SHARING OF PERSONAL INFORMATIONWe do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. Generally, we only disclose your personal information to those travel providers that you decide to make arrangements with through our website, for example, to purchase a rental car. We use our reasonable efforts to ensure that these travel providers will also protect your personal information. At times, we may contract with other companies to perform various functions necessary to operate our business - for example, processing credit cards. We will share with these companies only that personal information they require to process your orders. These companies agree that they will not use or disclose that personal information for any other purpose.
HOTELThe hotel reservation is confirmed when your credit card payment is processed. We will email you a confirmation of your reservation within 24 hours of submission. Normal check-in time is 4:00 p.m. and check-out time is 11:00 a.m. Late check-out is subject to charge.
SPECIAL REQUESTSWe will make every effort to fulfill your preference requests; however they are not guaranteed as rooms are assigned at check-in.
TAXESFor Royal Lahaina Resort, Kaanapali Ocean Inn, and Lahaina Inn, room rates do not include 4.166% Hawaii State General Excise Tax and 10.25% Hawaii Transient Accommodations Tax, for a total of 14.416%. Taxes will be added to the total charges at check-out. Taxes are subject to change without notice and any increases will be passed on to the guest.
For Royal Kona Resort, room rates do not include 4.439% Hawaii State General Excise Tax and 10.25% Hawaii Transient Accommodations Tax, for a total of 14.689%. Taxes will be added to the total charges at check-out. Taxes are subject to change without notice and any increases will be passed on to the guest.
Daily car rental rates in Maui include a 4.166% Hawaii State General Excise Tax and incidental taxes and fees.
Daily car rental rates on Hawaii Island include a 4.439% Hawaii State General Excise Tax and incidental taxes and fees.
TAT # 20246054-01
CAR RENTALIf you book one of our car inclusive packages, you will pick up and return your car at the Alamo Rent-ACar location based on the island of your stay (Kahului Airport in Maui and Kona International Airport on the Big Island of Hawaii). You can use your name to pick up the car or call us at 800-22ALOHA to obtain the confirmation number (allow at least 3 days after making reservation).
VOLUNTARY CHANGE FEEChanges to hotel and/or car rental that result in additional monies owed are due and payable at time of change.
CANCELLATIONS AFTER PURCHASEPlease note that in cases where a credit card refund is due, Hawaiian Hotels & Resorts will only refund the credit card with which the reservation was made. Please allow up to two (2) weeks for a credit to appear on your credit card statement.
Any cancellation of reservations after purchase will result in the below hotel and car rental cancellation penalties, unless you have purchased a non-refundable room rate. Please note that in cases where a NON-REFUNDABLE room rate is chosen the entire stay must be pre-paid at the time of booking. Once you confirm your reservation you agree that the entire accommodation amount will be immediately charged to your credit card and in the event of cancellation or shortened stay, full or partial refunds are not available.
ROYAL LAHAINA RESORT, KAANAPALI OCEAN INN, AND LAHAINA INNFor travel January 6, 2019 - December 19, 2019 and January 5, 2020 - December 19, 2020 any cancellations made three (3) days or less prior to arrival will result in a penalty charge of two-nights of the total package price.
ROYAL KONA RESORTFor travel January 6, 2019 - October 3, 2019, October 14, 2019 - December 19, 2019, January 5, 2020 - October 1, 2020, and October 12, 2020 - December 19, 2020 any cancellations made three (3) days or less prior to arrival will result in a penalty charge of two-nights of the total package price.
For travel December 20, 2019 - January 4, 2020 any cancellations made after November 20, 2019 will result in a penalty charge of the full package price.
For travel October 2, 2020 - October 11, 2020 any cancellations made after September 2, 2020 will result in a penalty charge of the full package price.
Cancellation policy is based upon 12:01 a.m.; day of arrival.
REFUND POLICYOnce travel commencement date is reached, the package is totally non-refundable. Partially used packages are non-refundable. Cancellation fees will be assessed and are non-refundable for any reason, including illness or any other emergencies. To contact Hawaiian Hotels and Resorts regarding questions, changes or cancellations, please call 800-22-ALOHA or email firstname.lastname@example.org.
HOURS OF OPERATIONMonday through Friday: 8am to 7pm PST
Saturday & Sunday: 9am to 5pm PST