TERMS OF USE

Accuracy of Information
Hawaiian Hotels & Resorts tries to ensure all information posted on our website is accurate and up-to-date. Occasionally, errors and omissions do occur on our website and in the reservation process. Please be advised that all published information on our website, in the reservation process and in our confirmation letters is subject to change, correction or deletion. We apologize in advance for any inconvenience this may cause.

Disclaimer
Hawaiian Hotels & Resorts is not liable for any type of loss, injury or damage arising from the use of this site. The site is provided on an "as is" basis without warranties of any kind, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose. By using this site, you agree to all of the terms related to privacy and use of information provided by you.

Proprietary Information
Information, ideas, text, logos, trademarks, service marks, design elements, graphics, photographs, audio clips, formats and software contained on this website are the exclusive property of Hawaiian Hotels & Resorts or its content contributors. This content cannot be copied, reproduced or used without our written permission except for personal, non-commercial purposes.

Reservations Policy
Payment Information

All reservations must be guaranteed with a major credit card. Once you confirm your credit card information and intention to book we will charge your credit card to reserve your reservation. For stays of one night we will charge the full price of the reservation. For all other lengths of stay a two-night deposit, plus tax, will be charged during the following dates: from January 5, 2014 - December 19, 2014; and January 5, 2015 - December 19, 2015 at Royal Lahaina Resort, Kaanapali Ocean Inn, and Lahaina Inn; and from January 5, 2014 - October 2, 2014; October 12, 2014 - December 19, 2014; January 5, 2015 - October 1, 2015; and October 11, 2015 - December 19, 2015 at Royal Kona Resort.

The full stay will be charged to your credit card for reservations arriving December 20, 2014 - January 4, 2015 at Royal Lahaina Resort, Kaanapali Ocean Inn, and Lahaina Inn; and from October 3, 2014 - October 11, 2014; December 20, 2014 - January 4, 2015; October 2, 2015 - October 10, 2015 at Royal Kona Resort.

Any remaining payments will be charged by the hotel (Royal Lahaina Resort, Kaanapali Ocean Inn, Lahaina Inn, or Royal Kona Resort) at time of check-out.

Room Rates
Room rates are quoted in U.S. Dollars (USD) per room, for two persons. Room rates do not include individual resort fees, taxes, gratuities, parking charges, and other guest services and incidentals where applicable. All package deliveries received prior to check-in will be assessed handling fees. Please contact the hotel directly to arrange storage and for specific information regarding any additional charges.

For security reasons the Royal Kona Resort will not accept package deliveries for non-registered guests. Packages delivered for hotel guests prior to 24 hours of check-in will need approval from hotel. Please contact the Royal Kona Resort directly for all handling and storage fees at (808) 329-3111.

Hotel
The hotel reservation is confirmed when your credit card payment is processed. We will email you a confirmation of your reservation within 24 hours of submission. Normal check-in time is 3:00 p.m. and check-out time is 12:00 p.m.  Late check-out is subject to charge.

Special Requests
We will make every effort to fulfill your preference requests; however they are not guaranteed as rooms are assigned at check-in.

Taxes
Room rates do not include 4.166% Hawaii State General Excise Tax and 9.25% Hawaii Transient Accommodations Tax. Taxes will be added to the total charges at check-out. Taxes are subject to change without notice and any increases will be passed on to the guest.

Daily car rental rates do not include a 4.166% Hawaii State General Excise Tax. Daily car rental plus the Hawaii State General Excise Tax are due and payable at time of check-out. Incidental taxes and fees assessed by Dollar Rent-A-Car are due and payable to Dollar Rent-A-Car at time of car pick-up. With the exception of reservations made on or after October 24, 2013 for travel January 1, 2014 and beyond, incidental taxes and fees are included in these reservations

Car Rental
If you book one of our car inclusive packages, you will pick up and return your car at the Dollar Rent-A-Car location based on the island of your stay (Kahului Airport in Maui and Kona International Airport on the Big Island of Hawaii). You can use your name to pick up the car or call us at 800-22-ALOHA to obtain the Dollar confirmation number (allow at least 3 days after making reservation). Cars are rented on a 24-hour basis. Rental cars need to be reserved in the name of the driver and Dollar Rent-A-Car will require a valid credit card in the driver's name to guarantee against additional charges. Minimum rental age is 21 on most vehicles. For drivers between the ages of 21 and 25 years an additional fee of $27.00 per day plus tax, per person is due and payable to Dollar Rent-A Car at time of rental. Dollar Rent-A-Car also assesses a fee for any additional drivers. This fee is payable directly to Dollar Rent-A-Car at time of rental. Dollar Rent-A-Car will also require a credit card in the name of the driver for incidental taxes and fees (Hawaii State Vehicle Rental Surcharge, Airport Concession Recovery Fee and Vehicle Licensing and Registration Fee) payable directly to Dollar Rent-A-Car.

These fees are approximately:
Hawaii State Vehicle Rental Surcharge - $3.00 per rental day
Vehicle Licensing and Registration Fee - $0.26 to $0.75 per rental day
Airport Concession Recovery Fee - 11.11%
Customer Facility Charge (CFC) - $4.50 per rental day, plus tax

For reservations made on or after October 24, 2013 for travel January 1, 2014 and beyond, the above incidental taxes and fees are included in your reservation.

Hawaii law requires child restraint seats for all children under 4 years old and less than 40 pounds; these are available for rent from Dollar Rent-A-Car. Other optional add-ons are available for purchase directly from Dollar Rent-A-Car at time of rental. If you would like to make any changes, upgrades or ask questions about your car, please call us at 800-22-ALOHA.

CHANGES, CANCELLATIONS AND REFUNDS
Voluntary Change Fee

Changes to hotel and/or car rental that result in additional monies owed are due and payable at time of change.

Cancellations After Purchase
In all cases, any cancellation of reservations after purchase will result in the below hotel and car rental cancellation penalties. Please note that in cases where a credit card refund is due, Hawaiian Hotels & Resorts will only refund the credit card with which the reservation was made. Please allow up to two (2) weeks for a credit to appear on your credit card statement.

Royal Lahaina Resort, Kaanapali Ocean Inn, and Lahaina Inn
For travel January 5, 2014 - December 19, 2014; and January 5, 2015 - December 19, 2015 any cancellations made three (3) days or less prior to arrival will result in a penalty charge of two-nights of the total package price.

For travel December 20, 2014 - January 4, 2015 any cancellations made after November 20, 2014 will result in a penalty charge of the full package price.

Royal Kona Resort
For travel January 5, 2014 - October 2, 2014; October 12, 2014 - December 19, 2014; January 5, 2015 - October 1, 2015; and October 11, 2015 - December 19, 2015 any cancellations made three (3) days or less prior to arrival will result in a penalty charge of two-nights of the total package price.

For travel October 3, 2014 - October 11, 2014 any cancellations made after September 3, 2014 will result in a penalty charge of the full package price.

For travel December 20, 2014 - January 4, 2015 any cancellations made after November 20, 2014 will result in a penalty charge of the full package price.

For travel October 2, 2015 - October 10, 2015 any cancellations made after September 2, 2015 will result in a penalty charge of the full package price.

Cancellation policy is based upon 12:01 a.m.; day of arrival.

In case of illness or death of passenger, please call 800-22-ALOHA for special assistance.

Refund Policy
Once travel commencement date is reached, the package is totally non-refundable. Partially used packages are non-refundable. Cancellation fees will be assessed and are non-refundable for any reason, including illness or any other emergencies.

To contact Hawaiian Hotels and Resorts regarding questions, changes or cancellations, please call 800-22-ALOHA or email hhr@hawaiihotels.com

Hours of Operation
Monday through Friday: 8am to 7pm PST
Saturday & Sunday: 9am to 5pm PST